Shipping, Preorders & Returns Policy

Higgeldy House | Operated by Cedar Lane Holdings Group, LLC

Effective Date: October 22, 2026

1. Shipping Destinations

Higgeldy House currently ships online orders to addresses within all 50 United States. We do not currently offer international shipping.

2. Shipping Charges

We charge a flat shipping fee, which will be displayed during checkout before an order is placed. Shipping charges may change in the future. Any applicable shipping fee will be disclosed before purchase.

3. Order Processing and Delivery

For products in stock, please allow approximately 5–7 business days for order processing before shipment. Business days exclude weekends and U.S. federal holidays. Delivery times vary based on the shipping carrier, destination, and circumstances beyond our control. Processing times are separate from shipping transit times. We may use different shipping carriers depending on operational needs.

4. Preorders

Preorders for Welcome to Higgeldy House begin October 22, 2026. We expect preorder shipments to begin in early November 2026. The expected shipping period is an estimate based on current inventory and fulfillment plans. If we cannot ship an order within the applicable promised shipping timeframe, we will provide notice and offer the options required by applicable law, including cancellation and a prompt refund where required. If a shipping delay occurs, we will not treat a customer's silence as consent to a delay where affirmative consent is required by law.

5. Order Cancellations

Customers may request cancellation before order fulfillment begins. Once fulfillment has begun, cancellation may no longer be possible. After delivery, eligible orders may be returned under the policy below. This cancellation policy does not limit any cancellation or refund rights provided by applicable law, including rights relating to delayed shipments.

6. Returns

We accept returns of eligible books within 30 calendar days after delivery. To qualify for a voluntary return, books must be unused, undamaged, and in resaleable condition. Customers must contact us before returning an item to obtain return instructions and the appropriate mailing address. For voluntary returns, customers are responsible for return shipping costs; original shipping charges are nonrefundable except where required by law; we recommend a trackable shipping method; and refunds are subject to inspection of returned merchandise.

7. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 14 days after delivery, if possible. Include your order number, a description of the issue, and photographs where appropriate. We will review the issue and provide an appropriate resolution, which may include replacement, refund, or another remedy consistent with applicable law. We will not require customers to pay return shipping costs for items returned because of our error or an eligible damaged or defective shipment. The requested 14-day reporting period does not limit any rights or remedies available under applicable law.

8. Refunds

Approved refunds will generally be issued to the original payment method promptly after the return is received and reviewed, or after another refund obligation arises. Refund processing and the time required for funds to appear in a customer's account may vary by payment provider or financial institution. All refunds will be handled in accordance with applicable law.

9. Lost or Delayed Packages

If a package is delayed, missing, or appears lost, please contact us so we can investigate with the shipping carrier. We will work with customers to resolve shipping issues appropriately, consistent with applicable consumer protection requirements.

10. Contact Information

For questions about shipping, preorders, cancellations, returns, or refunds, contact:

Higgeldy House
Cedar Lane Holdings Group, LLC
P.O. Box 44
Chesterland, OH 44026
Email: jessica@higgeldyhouse.com

Please include your order number when contacting us about an existing purchase.